Samsung Security Flaw

October 02, 2019

On October 17, 2019, Samsung admitted to a critical bug in its new Galaxy 10 operating system. The security flaw stems from an issue with some silicone cases. When combined with the newest update to the Galaxy 10, it allows anyone to access the phone with their fingerprint. The issue is especially concerning because fingerprint identification not only unlocks the phone, it also allows the user to use Samsung Pay: paying with credit cards that have been pre-programmed into the phone.

″This issue involved ultrasonic fingerprint sensors unlocking devices after recognizing 3-dimensional patterns appearing on certain silicone screen protecting cases as users’ fingerprints,” Samsung said, referring to the in-screen fingerprint reader on its newest phones. “To prevent any further issues, we advise that Galaxy Note10/10+ and S10/S10+/S10 5G users who use such covers to remove the cover, delete all previous fingerprints and newly register their fingerprints.”

Samsung is scrambling to put together a fix for this issue. In the meantime, enterprise tech support and customer service representatives should reach out to Galaxy S10 and Note 10 users and let them know that they should use their smartphones without their cases and update to the newest version of the OS as soon as it becomes available. Samsung recommends removing any front screen protector until the issue has been fixed.

If you’re a retailer selling Galaxy 10 phones, do your customers a favor and send out a notice to your mailing list letting them know about the security flaw. This small update will build trust and ultimately increase your customer base.